Subscription plans and limits

Your plan sets a handful of limits. The limits themselves are on the plans page, which is always current; what this page explains is how they are counted, because that is where the surprises are.

Two kinds of limit

How many timetables you may own is counted across your whole account. Everything else is counted separately for each timetable.

That second line does more work than it looks. Activities, private share links and backups are all per-timetable allowances. Filling one timetable up to its activity limit does not use up anything on another, and having a nearly empty timetable elsewhere does not buy you room in the one you are working on.

Adding your timetables' activity counts together and comparing the total to your plan is simply the wrong sum — there is no total to compare.

A number your plan does not explain

An account can hold more room than its plan includes, because we granted it. If that applies to you, your meters show the larger number. That larger number is the one we enforce.

⚠ A grant only ever raises a limit. It never lowers one. If you move to a plan that is more generous than the grant, you keep the more generous number.

Seeing where you stand

My plan & billing shows your usage as meters, and they are built around the distinction above:

• Timetables — how many you own, against your account allowance.
• Busiest timetable — the one closest to the activity limit, named, so you know which one to look at.
• Private share links — the timetable closest to the link limit, also named. It is often a different timetable from the busiest one.

Your dashboard carries a shorter version: the plan chip next to My Timetables shows the account-level timetable count, which is the one that gates the New Timetable button.

How activities are counted

A split activity counts as one against the limit, no matter how many components it has. The count is of teaching units, not of rows — so splitting a lesson to teach it in two halves does not cost you twice.

This is the same count the limit itself uses, so the meter and the refusal always agree.

What happens when a file is over the limit

Importing a .fet project that holds more activities than your plan allows is refused whole, before anything is written. You are told how many the file holds and how many your plan allows. The solved-grid CSV is refused the same way.

Nothing is imported part-way. A partial import would leave you with a timetable that looks finished and quietly is not.

Restoring a backup is the one exception, and deliberately so: a backup only ever returns data that was already yours, so it is never refused for being too large.

What happens at a limit

You are told, and nothing is destroyed.

Nothing existing is removed to make room, and no data is discarded silently. The interface tries to tell you before the action rather than after: at the timetable limit, New Timetable offers an upgrade instead of opening the create form; at the share-link limit, generating a batch warns you how many will not fit and says so on the button.

How long a timetable is kept

One limit is not a count. On the free plan a timetable is kept for a set period after the last time you edited it. The clock measures inactivity, so a timetable you are working in never gets close to it — and editing one that has been sitting a while resets it. Paid plans keep your timetables for as long as the plan is active. The plans page carries the current period.

One thing the clock does not see: opening, printing or sharing a timetable is not an edit, so a finished timetable that you only look at still ages. If you want to keep one indefinitely without touching it, download a copy.

Your dashboard states the rule whenever it applies to you.

The notice above your list: the period, and what resets or removes it.

Once a particular timetable is close to the end of its period, or past it, its card says so as well. My plan & billing repeats the period alongside your plan.

Past that point a timetable can be removed, so do not count on one staying available beyond its period. Editing it starts the period again. Upgrading removes the period entirely. And a downloaded copy stays yours whatever the plan does afterwards.

What else a plan changes

Besides the counting limits, plans differ in what is available at all — which export formats you can produce, whether you can use your own logo, how many embeds and signage screens you can run, whether the display badge can be turned off, whether the staff directory is available, and whether you can merge the lessons from one timetable into another.

That last one is split rather than all-or-nothing: copying another timetable's standing rules — staff availability, workload limits, room policy — is included on every plan, and only bringing the lessons across needs Basic or above. See Merging two timetables.

The comparison on the plans page, grouped by capability. It is the current answer; this page only explains how the counting works.

Private share links are the clearest example: on the free plan the allowance is zero, so sharing is read-only.

Where to go next

• Billing — how paying works, and what happens when access runs out.
• Share-link limits — the per-timetable rule in more detail.